My Changes Are Not Showing Up (Caching) You have updated some text or an image, but the website still shows the old version. This is one of the most common and most harmless issues, and the usual culprit is caching — a sy...

Login Issues and Locked Accounts Being unable to log in is stressful, especially when you have work to do, but it is almost always recoverable. The most common reasons are a forgotten password, a locked account after too many attempts, or...

Analytics Showing No Data If your analytics dashboard shows no visitors when you know people are using the site, you are flying blind on what is working. The tracking that feeds the reports has usually stopped reaching the analytics servi...

Cart Empties Unexpectedly When a customer's shopping cart empties before they reach checkout, you lose a sale at the worst possible moment. The cause is usually tied to how the cart remembers items, which depends on cookies and sessions....

What a 500 Internal Server Error Means A 500 Internal Server Error is the server's way of saying something went wrong on its side, but it cannot be more specific in the message shown to visitors. It is a general fault rat...

Site Hacked: Immediate Actions Discovering your website has been hacked is alarming, but acting calmly and quickly limits the damage. Signs include unexpected content, spam pop-ups, browser security warnings, or being unable to log in....

Payment Failing at Checkout When customers cannot complete a purchase, every failed checkout is lost revenue, so payment problems deserve quick attention. The cause may lie with the card, the payment provider, or a setting on your site....

Spam Submissions Flooding My Inbox A sudden flood of junk form submissions is annoying and can bury genuine enquiries among the noise. Automated bots often target contact and signup forms, sending nonsense or advertising messages. ...

Backup Restore Failed Restoring a backup is meant to be your safety net, so when a restore fails it understandably causes concern. The reassuring point is that a failed restore rarely means your data is lost — the original backup usually ...

Mixed Content Warnings on HTTPS Your site loads securely over HTTPS, yet the padlock shows a warning or is missing. This is often a mixed content issue, where the page itself is secure but some items on it — perhaps an im...

My Site Looks Broken After an Update Occasionally a software update changes how a site looks — spacing goes odd, colours shift, or a section disappears. This is usually a temporary side effect rather than lost work, and it is almost alway...

When to Raise a Priority Support Ticket Knowing when an issue is genuinely urgent helps you get the fastest response and helps us focus on what matters most. A priority ticket is for problems that are actively harming you...

Plugin or Update Caused an Error Updates keep your website secure and working well, but occasionally an update introduces a conflict that breaks a feature or a page. This is a normal hazard of running modern software and is almost always ...

Browser Shows 'Not Secure' Seeing 'Not Secure' next to your web address is off-putting for visitors and suggests their connection is not protected. In most cases it means the page is loading over plain HTTP rather than se...

Search Engine Cannot Find My Site If your website does not appear in Google when you search for it, it can feel as though it is invisible. There are several possible reasons, from a brand-new site not yet indexed to a setting accidentally...

Slow Website: Where to Start A slow website tests visitors' patience and quietly costs you enquiries and sales, because people simply leave when pages take too long. Speed also affects how search engines rank you. The reassuring ne...

SSL Certificate Errors Explained An SSL certificate is what turns the padlock on in your visitor's browser and encrypts the connection to your site. When something is wrong with it, browsers show a warning page that can f...

DNS Changes Not Taking Effect You have updated a domain setting — perhaps pointed it to new hosting or changed an email record — but nothing seems to have changed. This is normal: DNS changes take time to spread across th...

My Website Is Down: First Steps Few things feel as worrying as visiting your own website and finding it will not load. The good news is that most outages are temporary and have a clear cause, and a few calm checks will usually tell you wh...

Emails Going to Spam Your website is sending emails, but they keep landing in recipients' spam or junk folders. This is frustrating because the messages are genuine, yet customers may never see them. Spam filtering is based on a se...

Layout Shifting While Loading If your page jumps about as it loads — text moving down as an image appears, or a button shifting just as you tap it — that is layout shift. It is distracting for visitors and is one of the t...

Images Not Loading Pages with missing images look unprofessional and can confuse visitors, but broken images are usually easy to explain. The image file may have been moved, deleted, or linked from the wrong address. Sometimes the ...

Cookie Banner Not Appearing A cookie consent banner helps you comply with UK and EU privacy rules by asking visitors' permission before non-essential cookies are used. If it has stopped appearing, you may be at risk of fa...

Emails Are Not Sending from My Site When your website stops sending emails — order confirmations, enquiry alerts or password resets — it can quietly cost you business without any obvious error on screen. The site may look perfectly fine w...

Fonts Look Wrong or Missing When your carefully chosen fonts are replaced by a plain default, pages can look generic or off-brand. This happens when the browser cannot load the intended font and falls back to a standard one. It is ...

Contact Form Not Working Your contact form is often the main way customers reach you, so when it stops working it can silently cost you enquiries. The form may submit without error yet never deliver the message, or it may show a fault whe...

Domain Expired: What Now If your domain name expires, your website and email can go dark without warning, which is alarming but usually recoverable. A domain that has just lapsed normally enters a grace period during which you can renew i...

Why Am I Seeing a 404 Error? A 404 error means the page you asked for could not be found at that address. It is one of the most common messages on the web and rarely signals anything seriously wrong with your site as a wh...

Cannot Upload Large Files Trying to upload a big image, video or document and seeing it fail or time out is a common frustration. Servers set limits on how large an upload can be, and a file over that limit will be rejected. These ...

Video Will Not Play A video that refuses to play frustrates visitors and can make a page feel broken. The cause may be the video file itself, the way it is embedded, or something on the viewer's device or connection. Most video iss...

Mobile Display Looks Different Your website may look perfect on a desktop but appear cramped, stretched or misaligned on a phone. This is common, because a well-built site adapts its layout to each screen size, and occasionally a part of ...

Too Many Redirects Error A 'too many redirects' error means your browser is being bounced from one address to another in an endless loop and gives up. The page never loads because it never reaches a final destination....

Database Connection Errors A message such as 'Error establishing a database connection' means your website cannot reach the database where its content is stored. Since almost every page relies on that database, the site u...

API Returning Errors An API is how your website talks to another system — a payment provider, a CRM, or a delivery service, for example. When an API returns errors, that connection breaks and a feature stops working, even...

Google Search Console Errors Google Search Console is a free tool that tells you how Google sees your website, and it often flags errors or warnings. Seeing these can be worrying, but many are minor or informational rathe...

PDF Will Not Download When a PDF link does nothing, opens a blank tab, or shows an error, visitors cannot get the document they need — a brochure, price list or form. The problem usually lies with the file, the link, or the viewer's brows...

The Dreaded 403 Forbidden Error A 403 Forbidden error means the server understood your request but is refusing to let you see the page. In plain terms, the door exists but you do not currently have permission to walk thro...

Form Submissions Not Arriving If a form on your site submits successfully for the visitor but you never receive the entry, valuable leads or bookings can slip through unnoticed. The form is working; the delivery of the data is the problem...

White Screen of Death (WordPress) A blank white page with no error message — sometimes called the white screen of death — is a classic WordPress problem. It usually means a piece of code has failed and stopped the page re...

Two-Factor Authentication Problems Two-factor authentication (2FA) adds a second step to login, usually a code from your phone, to keep your account safe even if your password is stolen. Occasionally that second step itse...