Site Hacked: Immediate Actions
Discovering your website has been hacked is alarming, but acting calmly and quickly limits the damage. Signs include unexpected content, spam pop-ups, browser security warnings, or being unable to log in.
The priority is to contain the problem, protect your customers, and begin a clean recovery. This guide sets out the immediate steps and why escalating to us straight away matters.
Warning Signs
These are common indicators that a site has been compromised.
- Strange new pages, links or pop-ups appearing.
- Visitors redirected to unfamiliar websites.
- A browser or Google warning that the site is unsafe.
- Admin accounts you do not recognise.
What to Do First
Take these steps without delay to limit harm.
- Change your passwords from a trusted device.
- Stop processing any payments through the site.
- Do not delete files, as they help us trace the breach.
- Contact Progressive Robot support immediately.
Why to Escalate at Once
A hacked site is a priority emergency. Raise a priority ticket straight away. We can take the site into maintenance mode, clean the infection, restore from a trusted backup, close the vulnerability, and help with any notifications you may need to make.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.