White Screen of Death (WordPress)
A blank white page with no error message — sometimes called the white screen of death — is a classic WordPress problem. It usually means a piece of code has failed and stopped the page rendering, while error messages are hidden from visitors.
Although the empty screen gives little away, the cause is usually a recently changed plugin or theme, and the fix is normally quick once we can read the hidden error log.
Typical Causes
The blank screen nearly always traces to one of these.
- A plugin update or new plugin with a bug.
- A theme conflict after an update.
- The site running out of memory.
- A small error in custom code.
Safe Checks
There are a few low-risk things to note before contacting us.
- Note whether the front of the site, the admin area, or both are blank.
- Recall any update or change made just before it started.
- Avoid installing or updating anything further.
- Try loading the login page directly.
How We Resolve It
We can enable error logging, read the exact fault, and either roll back the offending plugin or theme or fix the code. Because we keep backups, your content is safe. Raise a priority ticket if the whole site is affected.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.