Emails Are Not Sending from My Site
When your website stops sending emails — order confirmations, enquiry alerts or password resets — it can quietly cost you business without any obvious error on screen. The site may look perfectly fine while messages silently fail.
Email delivery depends on several moving parts, so a methodical check is the fastest way to find the gap. This guide covers the common causes and what to look for.
Common Causes
Most website email problems come down to one of these.
- The site sending mail through the server instead of a proper email service.
- Incorrect SMTP settings or an expired password.
- Missing SPF, DKIM or DMARC records, so mail is rejected.
- A sending limit reached on the hosting account.
What to Check
These checks help us pinpoint where messages are being lost.
- Test by submitting your own contact form.
- Check whether any emails arrive at all, or none.
- Look in spam folders for the missing messages.
- Note when sending last worked normally.
When to Escalate
Because lost emails can mean lost customers, treat this as important. We can configure a reliable sending service and the correct authentication records so your messages arrive consistently. Raise a ticket and tell us which emails are affected.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.