Cart Empties Unexpectedly
When a customer's shopping cart empties before they reach checkout, you lose a sale at the worst possible moment. The cause is usually tied to how the cart remembers items, which depends on cookies and sessions.
These problems are fixable once we find where the cart loses track. This guide explains the common causes and what to check.
Why Carts Empty
A disappearing cart usually traces to session or caching issues.
- Caching serving a shared page that ignores the cart.
- Cookies being blocked or cleared.
- A session timing out too quickly.
- A plugin conflict affecting the cart.
What to Check
These steps help us reproduce the problem.
- Add an item and note how long before it disappears.
- Try with a different browser or device.
- Check whether it affects all products or some.
- Note whether it happens for logged-in users, guests, or both.
When to Escalate
Because an emptying cart directly costs sales, treat it as a priority. Raise a ticket and we can exclude the cart from caching, extend session handling, and resolve any conflict so customers can complete their purchases.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.