Cookie Banner Not Appearing
A cookie consent banner helps you comply with UK and EU privacy rules by asking visitors' permission before non-essential cookies are used. If it has stopped appearing, you may be at risk of falling short of those rules.
The cause is often a caching issue or a settings change, and it is usually quick to restore. This guide explains what to check and why it matters.
Why It Might Be Missing
A disappearing banner usually has a simple explanation.
- The banner only shows once until consent is reset.
- A caching layer serving a version without it.
- A recent plugin or theme update disabling it.
- A settings change that switched it off.
What to Check
These steps confirm whether the banner truly is gone.
- Open the site in a private/incognito window to reset consent.
- Clear your cookies for the site and reload.
- Check on a device that has never visited before.
- Note when it was last seen working.
When to Contact Us
Because consent banners are a compliance matter, do not leave it unresolved. Raise a ticket and we will confirm the banner is configured, appears for new visitors, and records consent correctly, keeping you on the right side of the rules.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.