Login Issues and Locked Accounts
Being unable to log in is stressful, especially when you have work to do, but it is almost always recoverable. The most common reasons are a forgotten password, a locked account after too many attempts, or a browser holding onto old details.
This guide walks through the safe steps to regain access without compromising your account's security.
Common Reasons
Most login problems fall into these categories.
- An incorrect or forgotten password.
- An account temporarily locked after failed attempts.
- A browser auto-filling outdated credentials.
- Two-factor codes not arriving or being mistyped.
Steps to Regain Access
Try these in order before contacting us.
- Use the 'Forgotten password' link to reset securely.
- Check your spam folder for the reset email.
- Wait a few minutes if the account is temporarily locked.
- Try a private/incognito window to avoid saved details.
When to Contact Support
If you cannot reset your password, do not receive the reset email, or your account stays locked, raise a ticket. We can verify your identity and restore access safely. Never share your password with anyone, including us — we never need it.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.