Form Submissions Not Arriving
If a form on your site submits successfully for the visitor but you never receive the entry, valuable leads or bookings can slip through unnoticed. The form is working; the delivery of the data is the problem.
This is almost always an email delivery or notification setting issue, and entries are often still being saved even when the alert does not arrive. This guide explains what to check.
Why Entries Go Missing
Missing submissions usually come down to delivery, not data loss.
- The notification email failing to send or being filtered.
- The recipient address set incorrectly.
- Spam protection silently rejecting genuine entries.
- A recent update changing the form's settings.
What to Check
These steps help confirm whether entries are saved.
- Submit a test entry yourself.
- Check the spam and junk folders for the alert.
- Look for a stored entries list in the form tool.
- Confirm the notification address is correct.
How We Help
We can confirm whether entries are being saved, fix the email notifications, and set up reliable delivery so alerts always reach you. We can also export any stored entries you may have missed. Raise a ticket and we will recover them.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.