Backup Restore Failed
Restoring a backup is meant to be your safety net, so when a restore fails it understandably causes concern. The reassuring point is that a failed restore rarely means your data is lost — the original backup usually remains intact and another approach can be tried.
Restore failures have a small number of common causes, most of which we can work around. This guide explains what may have gone wrong.
Why a Restore Fails
Most failed restores trace back to one of these reasons.
- The backup file is incomplete or corrupted.
- Insufficient disk space to unpack the backup.
- A timeout on a very large restore.
- A version mismatch between backup and current system.
What to Do
These steps protect your options before contacting us.
- Stop and avoid repeated restore attempts.
- Do not delete the backup file you were using.
- Note the exact error and which backup you chose.
- Check whether an earlier backup is available.
When to Escalate
A failed restore is best handled by us. Raise a ticket and we can validate the backup, restore it manually in a safe environment, repair any corruption, or fall back to an earlier copy. We keep multiple backups so there is almost always a way forward.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.