Fonts Look Wrong or Missing
When your carefully chosen fonts are replaced by a plain default, pages can look generic or off-brand. This happens when the browser cannot load the intended font and falls back to a standard one.
It is usually a loading or caching issue rather than a lost design, and is generally quick to fix. This guide explains the common causes.
Why Fonts Fail to Load
Missing fonts tend to come from one of these reasons.
- The font file failed to load or was moved.
- A font hosting service was temporarily unavailable.
- A caching issue serving an old stylesheet.
- A recent update changing the font settings.
What to Check
These steps help tell a site issue from a local one.
- Hard refresh the page to reload the styles.
- Try a different browser or device.
- Note whether all text or just headings are affected.
- Check whether it started after a change.
How We Fix It
We can confirm the fonts are loading, host them reliably (which also helps performance and privacy), and add a sensible fallback so text always looks tidy while fonts load. Raise a ticket with a screenshot and we will restore your branding.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.