Processing Orders and Refunds Handling orders smoothly is the heart of running an online shop, and dealing with refunds gracefully turns an unhappy moment into a loyal customer. Both follow a clear, repeatable process. This article...

Managing Your Blog A well-run blog builds authority, supports SEO and gives you fresh content to share. Keeping it organised from the start makes it far easier to maintain as the number of posts grows. This guide covers writing, ca...

Exporting Reports and Data Sooner or later you will want to take data out of your system — for accounting, a board report or simply a backup. Knowing how to export cleanly saves time and avoids messy spreadsheets. This guide explai...

Editing Content Without Breaking Anything Editing your own pages is one of the most empowering parts of running a modern website, and it is genuinely hard to cause lasting damage. Knowing a few simple habits keeps you confident and your s...

Social Media Posting Workflow A repeatable workflow turns social media from a last-minute scramble into a calm, consistent routine. It also keeps your messaging on-brand and your channels active. This guide outlines a simple proces...

Password Hygiene and Two-Factor Authentication Weak or reused passwords are behind a huge share of security breaches, yet good password habits cost nothing. Adding two-factor authentication makes your accounts dramatically harder to break...

Raising a Support Ticket Effectively A clear, well-described support ticket gets your issue resolved far faster. The more relevant detail you provide up front, the fewer rounds of questions we need before we can help. This guide ex...

Setting Up Email Signatures A consistent, professional email signature reinforces your brand on every message your team sends. It is a small detail that quietly builds credibility with every recipient. This article explains what a ...

Brand Guidelines: Staying On-Brand Consistent branding makes your organisation look professional and trustworthy across every page and post. When everyone follows the same guidelines, your site feels coherent rather than patched together....

Keeping Your Skills Current The tools that run your website evolve, and so should your team's skills. A modest, ongoing effort keeps everyone confident and helps you get more value from the systems we build. This article suggests p...

Spotting and Reporting Security Issues Your team is the first line of defence against many security problems. Knowing the warning signs and reporting them quickly can stop a small issue becoming a serious breach. This guide explain...

Reading Uptime and Status Alerts Uptime monitoring watches your site around the clock and alerts us — and sometimes you — the moment it goes offline. Understanding these alerts helps you respond calmly rather than panic. This artic...

Updating Your Navigation Menus Your navigation menu is how visitors find their way around, so keeping it clear and current is well worth a few minutes now and then. Adding a new page to a menu is usually a simple drag-and-drop task. ...

Tagging and Categorising Content Categories and tags are how you organise content so visitors and search engines can navigate it. Used well they are invaluable; used carelessly they create a confusing tangle. This article explains ...

Accessibility Checklist for Editors Accessibility means making sure everyone, including people with disabilities, can use your website. Much of it is in the hands of editors, not just developers, and the basics are easy to build into your...

Understanding Staging vs Live Your live site is what the public sees, while a staging site is a private copy where changes can be tested safely. Knowing which one you are working on prevents costly accidents. This article explains ...

Updating Products and Prices Keeping your product catalogue accurate is essential for an online shop — wrong prices or stock levels quickly erode customer trust. Fortunately, day-to-day updates are usually quick and straightforward. ...

Image Sizing and Optimisation for Editors Large, unoptimised images are the most common cause of slow pages, and editors are usually the ones uploading them. A little care here keeps your site fast and your visitors happy. This gui...

Onboarding a New Team Member Bringing a new colleague up to speed quickly means giving them the right access, the right context and a clear first task. A good onboarding routine turns nervous beginners into confident editors fast. ...

Managing Users and Permissions Giving each colleague the right level of access keeps your site secure and prevents accidental changes. A good permissions setup means people can do their job without being able to break things they should n...

Creating Landing Pages A landing page is a focused page built to drive one specific action, such as booking a demo or downloading a guide. Because it has a single goal, it usually converts far better than a general page. This artic...

Where to Find Help and Documentation Knowing where to look when you are stuck saves time and frustration. Between this knowledge base, your platform's own help and your Progressive Robot team, most questions have a quick answer. Th...

Phishing Awareness for Your Team Phishing emails try to trick your team into handing over passwords or clicking dangerous links, and they are getting more convincing. A few minutes of awareness training pays for itself many times over....

Common Mistakes and How to Avoid Them Most problems editors run into are common, predictable and easily avoided once you know about them. Learning from others' mistakes saves you from repeating them. This article rounds up the slip...

Writing for the Web: A Quick Guide People read web pages very differently from printed pages — they scan, skim and scroll. Writing with that in mind makes your content clearer, more persuasive and easier to act on. This article sha...

Using the Media Library Efficiently The media library stores every image, document and file you upload. Kept tidy, it is a powerful asset; left to grow wild, it becomes a frustrating jumble nobody can search. This guide shares simp...

Managing Redirects When URLs Change When a page address changes, a redirect quietly sends visitors and search engines to the new location. Without one, people hit a dead-end error and your search rankings can suffer. This guide exp...

Adding Images and Media Correctly Images bring a page to life, but adding them the right way keeps your site fast, accessible and on-brand. A few minutes of preparation saves a great deal of tidying later. This article covers choos...

Keeping a Content Calendar A content calendar is a simple plan of what you will publish and when. It turns scattered ideas into a steady, reliable stream of content and takes the stress out of “what shall we post next?”. This artic...

Publishing and Scheduling Content Knowing the difference between saving, publishing and scheduling gives you full control over when your audience sees new content. It also prevents half-finished work appearing live by accident. Thi...

Handling Form Submissions and Enquiries Contact forms, quote requests and sign-ups are often where real business begins, so handling them promptly and tidily matters. Knowing where submissions land and how to respond keeps no enquiry slip...

Reading Your Analytics Dashboard Analytics turn visitor behaviour into numbers you can act on, but they are only useful if you understand what the figures mean. You do not need to be a data analyst to draw sensible conclusions. Thi...

SEO Basics Your Team Should Know Search engine optimisation sounds technical, but the fundamentals are simple habits your content team can apply every day. Good SEO mostly means writing genuinely useful, well-structured content. Th...

Moderating Comments and Reviews Comments and reviews build community and trust, but they also attract spam and the occasional difficult message. A clear moderation routine keeps the conversation useful and your brand protected. Thi...

Reviewing and Approving Content A review step catches errors, keeps content on-brand and shares responsibility before anything goes public. Even a quick second read prevents most embarrassing mistakes. This guide describes a lightw...

Working with Drafts and Revisions Drafts let you prepare content privately, while revisions give you a complete history of every change. Together they make editing safe, collaborative and easy to reverse. This article explains how ...

Collaborating with Multiple Editors When several people edit the same site, a little coordination prevents clashes, overwritten work and confusion about who is doing what. The tools usually help, but good habits matter most. This g...

Getting Started: Logging In and Finding Your Way The first day with a new website or admin panel can feel overwhelming, but the layout is more logical than it looks. This guide walks your team through signing in safely and getting comfort...

Backups: What Is Automated and What Is Not Backups are your safety net, but it is vital to know exactly what is protected automatically and what relies on you. Assuming everything is covered when it is not can be a costly surprise. ...

Handling Out-of-Office and Coverage When a key team member is away, content and enquiries should not grind to a halt. A little planning ensures nothing is missed and customers still get a timely response. This guide covers setting ...