Where to Find Help and Documentation
Knowing where to look when you are stuck saves time and frustration. Between this knowledge base, your platform's own help and your Progressive Robot team, most questions have a quick answer.
This guide maps out the help available to you and explains which source to reach for depending on the kind of question you have.
Your Sources of Help
Different questions are best answered in different places. Knowing the map saves a lot of searching.
- This knowledge base: how-to guides for your site.
- Platform documentation: deep detail on the underlying tools.
- Support tickets: for issues specific to your build.
- Your account manager: for planning and bigger decisions.
Choosing the Right One
A moment spent picking the right channel usually gets you a faster answer.
- Search this knowledge base first for everyday tasks.
- Check platform docs for general feature questions.
- Raise a ticket for anything broken or build-specific.
- Contact your account manager for strategy and new work.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.