Handling Out-of-Office and Coverage
When a key team member is away, content and enquiries should not grind to a halt. A little planning ensures nothing is missed and customers still get a timely response.
This guide covers setting up cover, redirecting responsibilities and using out-of-office messages so absences run smoothly.
Planning Cover
Decide who picks up which duties before someone goes away, not after. A short handover note prevents confusion.
- Name a deputy for each critical task.
- Confirm they have the access they need.
- Write a brief handover of anything in progress.
- Share key contacts and deadlines.
Setting Expectations
Clear messaging manages everyone's expectations and stops enquiries going unanswered.
- Set an out-of-office reply with an alternative contact.
- Redirect shared inboxes to the covering colleague.
- Update any “currently editing” ownership.
- Catch up on what happened on return.
Planning Around Busy Periods
Some absences matter more than others. Knowing your quieter and busier times lets you schedule cover where it counts.
- Avoid leaving a campaign launch uncovered.
- Schedule routine content in advance before leave.
- Flag any deadlines that fall during the absence.
- Keep one named point of contact for emergencies.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.