Reading Uptime and Status Alerts
Uptime monitoring watches your site around the clock and alerts us — and sometimes you — the moment it goes offline. Understanding these alerts helps you respond calmly rather than panic.
This article explains what the alerts mean, what we do automatically, and when you actually need to take action.
What the Alerts Mean
Monitoring checks your site at regular intervals and reports its status. Not every alert is a crisis.
- Up: the site responded normally.
- Down: it failed to respond and needs attention.
- Degraded: it is slow but still working.
- Recovered: a previous problem has cleared.
When to Act
We monitor and respond to incidents on managed plans, but it helps to know the routine.
- Wait a moment — brief blips often clear themselves.
- Check the site yourself from a different device.
- Confirm whether we have already been alerted.
- Raise a priority ticket if it stays down.
Understanding Uptime Figures
Monitoring reports often quote an uptime percentage. It helps to know what those numbers mean in practice.
- 99.9% allows roughly nine hours of downtime a year.
- Brief blips during maintenance are usually expected.
- Sustained outages are what truly matter.
- We track trends, not just single incidents.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.