Welcome to Your Client Portal Thank you for choosing Progressive Robot. This portal is your central hub for managing everything related to your engagement with us — from viewing contracts and tracking project progress to raising sup...

Data Privacy & GDPR Progressive Robot takes data protection seriously. This article explains how we handle your data during and after your engagement with us, in line with the UK General Data Protection Regulation (UK GDPR) and the Da...

Managing Your Account Details & Portal Access Keeping your contact details up to date ensures invoices reach the right person, support tickets are handled efficiently, and project updates are delivered to the right inbox. Upda...

Requesting Additional Work or Follow-On Services Once your initial project or contract is underway, you may identify additional needs. This article explains how to request new or expanded services from Progressive Robot efficiently. ...

What to Prepare Before Your Project Kicks Off A well-prepared client makes for a much smoother project start. Here is a checklist of what to have ready before the kickoff call so we can hit the ground running. Documents to Gather...

How to Set Up Your Client Portal Account Your client portal at crm.progressiverobot.com is your central hub for managing your engagement with us. This guide walks you through getting your account up and running. S...

Understanding Your Client Portal Dashboard The dashboard is the first screen you see when you log in. It gives you an at-a-glance view of your entire engagement with Progressive Robot. Key Dashboard Sections ...

Adding Team Members to Your Portal Account Multiple people from your organisation can have access to the client portal. This is particularly useful for separating access between your project team, finance team, and executives. Who...

Setting Your Communication Preferences Getting communications right from the start prevents missed updates and unnecessary noise. This article explains how to configure how and when Progressive Robot contacts you. Notification Typ...

What to Expect in Your First 30 Days The first 30 days of your engagement with Progressive Robot set the foundation for everything that follows. Here is a typical timeline of what happens and what you need to do. Days 1–5: O...

Discovery Workshops: What They Are and Why They Matter Before we write a single line of code or draw a wireframe, we invest time truly understanding your requirements. Discovery workshops are structured sessions designed to surface everyt...

Getting the Most From Your Account Manager Your Account Manager (AM) is your senior point of contact at Progressive Robot. They are responsible for the overall health of your commercial relationship — not the day-to-day project deli...

Useful Contacts & Escalation Paths Knowing who to contact — and when — saves time and gets issues resolved faster. This article maps out the key contacts at Progressive Robot and the right escalation path for different sit...

How to Refer Another Business to Progressive Robot Happy with our work? We would love to be introduced to other businesses you think could benefit from what we do. This article explains how our referral programme works. Who Can Re...

How to Participate in a Case Study or Testimonial Your success is our success. Sharing your story helps other businesses understand what working with Progressive Robot looks like in practice — and it is completely optional. ...

How We Assess Your Requirements Before Quoting Before providing a quote, we need to understand your requirements well enough to scope the work accurately. An inaccurate scope leads to inaccurate pricing — which is not in your intere...

Our Proposal & Quoting Process Explained After we have assessed your requirements, we produce a formal proposal. This article explains what to expect and how to evaluate it. What Is in a Proposal? Executi...

Understanding the Technologies We Recommend When we recommend a particular technology, framework, or platform for your project, it is based on structured evaluation — not on what is fashionable or what we happen to know. This articl...

Client Responsibilities: What We Need From You A successful project is a collaboration. While Progressive Robot handles the technical delivery, your active participation is essential. This article outlines the key things we need from you ...

How to Interpret a Technical Specification A technical specification (technical spec or tech spec) is a document that describes how a system will be built — the architecture, components, data models, APIs, and technical decisions. A...

Working With Progressive Robot Remotely Progressive Robot operates as a remote-first organisation. All our core processes are designed to work effectively without being in the same room. This article explains how we make remote collaborat...

How to Read a Project Timeline or Gantt Chart Project timelines help everyone understand what is being done, when, and in what order. A Gantt chart is the most common format. This article explains how to read one. What Is a Gantt ...

Understanding APIs: A Non-Technical Client Guide APIs (Application Programming Interfaces) are fundamental to modern software. Most projects involve them in some way. This article explains what they are without technical jargon. W...

How to Request a Proof of Concept (PoC) or Demo Before committing to a full project, you may want to see a working prototype or proof of concept. This article explains the options and how to request one. What Is a Proof of Concept...

Your Long-Term Technology Roadmap: Planning Future Phases A successful first project is rarely the end of the journey. Most clients return for Phase 2, Phase 3, and ongoing development. Planning your technology roadmap ensures future inve...

Progressive Robot's Quality Standards & Accreditations Progressive Robot operates to defined quality standards and seeks relevant accreditations to demonstrate our commitment to excellence. This article explains the standards we work ...

Our Team: Skills, Certifications & Expertise Progressive Robot is built around a team of experienced engineers, designers, and strategists. Understanding our capability helps you make the most of our engagement. Engineering Ca...

Environmental & Social Responsibility in Our Work Progressive Robot is committed to operating responsibly — for our clients, our team, and the wider world. This article explains our approach to environmental and social responsib...

How to Give Positive Feedback to Your Project Team Positive feedback matters. It motivates our team, helps us understand what we are doing well (so we do more of it), and strengthens the working relationship. This article explains the bes...

FAQs: Common Client Questions Answered A collection of the most frequently asked questions from clients, across all aspects of working with Progressive Robot. Getting Started How long does a typical project take?...

Your Account Manager vs. Your Project Manager: Who Does What? Clients sometimes have a single point of contact, but on larger engagements you will work with both an Account Manager and a Project Manager. Understanding the difference helps...

What Happens at the End of Your Engagement With Us Engagements with Progressive Robot come to a natural close — whether after a fixed project, after a retainer period, or when you decide to take development in-house. This article ex...