Your Contract with Progressive Robot Before any work begins, Progressive Robot will issue a formal contract that outlines the full scope of the engagement. This section explains what your contract covers, how to sign it, and what happens ...

Reviewing and Approving Estimates & Proposals Before a contract is issued, Progressive Robot will send you a formal Estimate or Proposal. This document outlines the recommended scope of work, pricing,...

Managed Services & Monthly Subscriptions If you have engaged Progressive Robot on a Managed Services Agreement (MSA) or a recurring subscription, this article explains how the ongoing relationship works, what is inclu...

Intellectual Property & Ownership of Deliverables A common and important question clients have is: "Who owns the code, designs, or systems you build for us?" This article explains how intellectual property (IP) is handled in ...

Subcontractors & Third Parties Used in Your Delivery Progressive Robot occasionally engages specialist subcontractors or relies on third-party tools and platforms to deliver your project. This article explains how we manage this trans...

Confidentiality & NDAs: What Is Protected and How Your business information, technical details, and commercial data are treated with the strictest confidence. This article explains how confidentiality is handled within your engagement...

Offboarding: Taking Your Project In-House or Changing Provider We always aim to build long-term client partnerships, but we recognise that circumstances change. This article explains the offboarding process if you decide to bring your pro...

Understanding Your Master Services Agreement (MSA) The Master Services Agreement (MSA) is the overarching legal contract that governs your entire relationship with Progressive Robot. It defines the rules that apply across all work we do t...

What Is a Statement of Work (SoW)? A Statement of Work (SoW) is a project-specific document that defines exactly what Progressive Robot will deliver for you, by when, and for how much. It operates under your Master Services Agreement (MSA...

How Change Requests Are Raised and Approved A change request (CR) is a formal mechanism for requesting something that falls outside the agreed scope of your current Statement of Work. Changes are a normal part of project delivery — ...

Contract Termination: For Convenience vs. For Cause Contracts with Progressive Robot can be terminated in two ways: for convenience (either party choosing to end the relationship) or for cause (one party breaching their obligations). Unde...

Warranties: What Progressive Robot Guarantees A warranty is a commitment that our work will meet certain standards. This article explains what we warrant, for how long, and what happens when something falls short. Our Standard War...

Open Source Licences in Your Project Modern software projects almost always incorporate open source components — libraries, frameworks, tools, and platforms. This article explains how we handle open source licences and what they mea...

How to Request a Contract Amendment Over the course of a long engagement, circumstances change. This article explains how to formally amend your contract with Progressive Robot when needed. Common Reasons for Amendment ...

Force Majeure: What It Means for Your Project Force majeure is a contract clause that protects both parties when extraordinary events outside their control make performance impossible or significantly impractical. Understanding this claus...

Record Retention & Document Storage Policy Both Progressive Robot and you as a client have obligations around keeping records of your engagement. This article explains how long we retain different types of documents and what this mean...

Your Contract: A Plain-English Summary Guide Legal contracts can be complex. This guide gives a plain-English summary of what your typical Progressive Robot contract means — it is not a legal document and does not replace your actua...

How to Handle Regulatory Audits During a Project If your organisation is subject to a regulatory audit while a project is in progress, knowing how to respond — and how we support you — is important. Audits can come from the IC...

Understanding Software Licences in Your Deliverable The software we deliver for you will typically include a mix of custom-written code and third-party open-source or commercial components. Understanding the licensing landscape is importa...

White-Label & Reseller Arrangements Explained Some clients commission work from Progressive Robot with the intention of delivering it under their own brand to their own clients. This is known as a white-label or reseller arrangement, ...

Non-Compete & Non-Solicitation Provisions Our contracts include provisions that protect both parties' interests during and after the engagement. This article explains what these provisions mean in practice. Non-Solicitation (C...

Assignment of Contract: What Happens If Your Business Is Acquired Business acquisitions, mergers, and restructurings raise important questions about your contracts with suppliers. This article explains what happens to your Progressive Rob...

How We Use Your Brand in Our Portfolio Progressive Robot may wish to reference your project in our marketing — case studies, portfolio listings, social media, or award submissions. This article explains when we can do this and how y...

Subprocessor Register & Third-Party GDPR Compliance When Progressive Robot processes personal data on your behalf, we may use third-party services (subprocessors). Under UK GDPR, we are required to maintain a register of these subproc...

How to Transition From Another Supplier to Progressive Robot Moving from an existing development agency, freelancer, or in-house team to Progressive Robot requires careful planning. This article guides you through what to expect and what ...