Invoices & Payments Progressive Robot issues invoices electronically through this portal. You will receive an email notification each time a new invoice is raised. All invoices are also accessible at any time under Invoices...

Understanding Your Invoice: A Line-by-Line Guide This article walks you through what each section of a Progressive Robot invoice means, so you always know exactly what you are being charged for. Invoice Header ...

Setting Up a Purchase Order (PO) Process for Invoicing Some clients — particularly larger organisations, public sector bodies, or those with structured finance teams — require a Purchase Order (PO) number on invoices before pa...

How to View and Download Your Invoices All invoices are available instantly in your client portal. You do not need to wait for email delivery — you can access them at any time. Finding Your Invoices Log into th...

VAT & Tax on Your Invoices This article explains how VAT and taxation are handled on Progressive Robot invoices. UK Clients Progressive Robot is VAT registered in the United Kingdom. All invoices to UK clients include ...

How Retainer Billing Works A retainer is a recurring commercial arrangement where you pay a fixed monthly or quarterly fee in exchange for a defined level of service from Progressive Robot. This article explains how retainer billing is st...

Time & Materials Billing Explained Time and Materials (T&M) is a billing model where you pay for the actual time spent on your project plus any materials or third-party costs incurred. It is the most flexible billing model, though...

Fixed-Price vs. Time & Materials: Choosing the Right Model The billing model you choose significantly affects how your project feels to run. Neither is inherently better — the right choice depends on your situation. This article...

How to Query or Dispute an Invoice If something on your invoice does not look right, it is important to raise it promptly. This article explains the right process. Step 1: Check the Invoice Details Before raising a query, ...

Credit Notes & Refunds Policy A credit note is a formal document that reduces the amount you owe (or have paid) on an invoice. This article explains when credit notes are issued and how refunds work. When We Issue Credit Notes...

Deposit & Stage Payment Schedules Explained For project work, we typically structure payments in stages rather than one lump sum at the end. This protects both parties and keeps cash flow aligned with delivery progress. Why St...

Managing Your Account Balance & Statement Your client portal provides a real-time view of your financial position with Progressive Robot. This article explains how to use it effectively. Account Statement Navigate to ...

How to Request Additional Budget Mid-Project Sometimes the approved budget for a project is not enough to deliver everything you need. This article explains how to handle a budget increase request professionally and efficiently. W...

Value Engineering: Getting More From Your Budget Value engineering is the discipline of achieving the same — or better — outcomes at lower cost by making smart decisions about scope, technology, and approach. This article expl...

Understanding Expenses & Disbursements on Invoices In addition to service fees, some invoices include expenses or disbursements — costs that we have incurred on your behalf and are passing through. This article explains what the...

Direct Debit & GoCardless Setup for Retainers For clients on a monthly retainer, we offer Direct Debit collection via GoCardless. This simplifies payment, removes manual bank transfer effort, and ensures your support services are neve...