Direct Debit & GoCardless Setup for Retainers
For clients on a monthly retainer, we offer Direct Debit collection via GoCardless. This simplifies payment, removes manual bank transfer effort, and ensures your support services are never interrupted by a missed payment.
How GoCardless Works
GoCardless is a regulated payment provider that collects Direct Debits on behalf of Progressive Robot. When you set up a mandate, GoCardless will collect the agreed monthly retainer amount from your nominated bank account on or around the same date each month.
Setting Up a Direct Debit Mandate
- Contact your Account Manager to request a Direct Debit setup link
- You will receive an email from GoCardless with a secure setup link
- Complete the mandate setup (takes approximately 3 minutes — you will need your sort code and account number)
- GoCardless will confirm the mandate has been established
- The first collection will occur on your next invoice due date (or as specified in your agreement)
Advance Notice
GoCardless notifies you by email 3 business days before each collection, confirming the amount and collection date. This gives you time to raise any queries before funds are collected.
Cancelling or Changing a Mandate
You can cancel your mandate at any time via your bank or by notifying us in writing. Note that cancellation does not cancel your retainer agreement — outstanding fees remain payable. If you wish to change your bank account details, contact your Account Manager and we will issue a new mandate setup link.
Failed Collections
If a collection fails (e.g. due to insufficient funds), GoCardless notifies us immediately. We will contact you to arrange an alternative payment. Repeated failed collections may affect your retainer service provision.