Post-Launch Monitoring & Hypercare Period
Launching your system is not the end of the project — it is the beginning of a new phase. The period immediately after go-live is critical and requires heightened attention. This is what we call the Hypercare period.
What Is Hypercare?
Hypercare is an intensive monitoring and support period immediately following a major deployment or go-live. Its purpose is to catch and resolve issues before they impact your users at scale.
What We Do During Hypercare
- Enhanced monitoring: We watch error rates, response times, and server health more closely than usual — often with real-time dashboards during the first 24–72 hours
- Rapid response: Any issue identified during hypercare is treated as high priority, with faster response targets than standard SLAs
- Daily stand-up: A brief daily check-in (typically 15 minutes) with your Project Lead to review status and address any concerns
- On-call cover: For major launches, we ensure an engineer is on-call for the first 48–72 hours, even outside business hours
Hypercare Duration
Standard hypercare lasts 5–10 business days post-launch, depending on system complexity and traffic volumes. For high-traffic consumer applications, we may extend to 2–4 weeks. Your SoW will specify the hypercare duration.
What We Need From You During Hypercare
- Rapid reporting of any issues observed by your team or users
- Availability for daily stand-ups
- Readiness to make quick decisions if a significant issue requires a rollback or emergency fix
After Hypercare
Once the hypercare period ends, support transitions to standard SLA terms under your support retainer or on a time-and-materials basis.