Project Pauses & On-Hold Status
Occasionally, circumstances arise that require a project to be temporarily paused. This can be initiated by you (the client) or by Progressive Robot. This article explains what happens in each case, and how to resume work.
Client-Initiated Pause
If you need to pause the project on your side (e.g. internal restructuring, budget review, key stakeholder unavailability), please:
- Contact your Project Manager as soon as possible by raising a ticket or emailing them directly
- Give as much notice as you can — ideally at least 5 business days
- The project status will be updated to On Hold in the portal
Please note: Pausing a project may affect your delivery timeline and target completion date. Your Project Manager will communicate any impact and agree a revised plan when work resumes.
For Time & Materials contracts, billing stops when work stops. For Fixed-Price contracts, any payments already due remain payable regardless of the pause.
Progressive Robot-Initiated Pause
In rare cases, we may need to pause work — for example, if we are waiting on materials, access, or information from your side, or if a key team member is unavailable. We will always notify you immediately with a clear explanation and an expected resumption date.
Pauses Due to Non-Payment
If an invoice becomes significantly overdue (typically 21+ days past the due date), Progressive Robot reserves the right to pause active work until the account is brought up to date. We will always give written notice before doing so, and we will resume work promptly once payment is received.
Resuming a Paused Project
To resume, simply contact your Project Manager or raise a ticket stating you are ready to restart. Depending on how long the pause was, a brief re-onboarding call may be needed to realign on scope, personnel, and priorities. A revised project plan with updated dates will be issued.
Project Cancellation
If a pause becomes a full cancellation, please refer to the termination clause in your contract. Any work completed up to the cancellation point will be invoiced. Depending on your contract type, a cancellation fee may apply — this will be clearly stated in your agreement.