Working with a Dedicated Project Manager
On most projects you will have a dedicated project manager as your main point of contact. Their job is to keep everything moving smoothly and to make sure you always know where things stand, so you never have to chase for an update.
Think of them as the bridge between you and the delivery team: translating your priorities into work, and the team's progress into clear, honest updates for you.
What Your Project Manager Does
They handle the coordination so you can focus on your business decisions rather than the mechanics of delivery.
- Plans and schedules the work with the team.
- Keeps you informed with regular status updates.
- Manages risks, blockers and change requests.
- Makes sure your priorities are reflected in the plan.
How to Work Best Together
A few simple habits make the relationship far more effective for both sides.
- Share context and changes early -- they cannot plan around what they do not know.
- Use them as your single point of contact to avoid mixed messages.
- Be clear about your decision-making timelines.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.