Training & Knowledge Transfer at Project Completion
When Progressive Robot delivers a system, platform, or product, our goal is that your team can use, manage, and maintain it confidently. This article explains what training and knowledge transfer looks like as part of your engagement.
What Is Included as Standard
All project deliveries include a handover phase. As a minimum this typically includes:
- User documentation — written guides for day-to-day users of the system (e.g. how to log in, create records, manage content in a CMS)
- Administrator documentation — how to manage user accounts, system settings, and common maintenance tasks
- Handover call — a video call walkthrough of the delivered system with your key team members, covering all major features and answering questions
- Technical handover notes — for your internal IT team covering hosting, deployment, access credentials (shared securely), and architecture overview
Extended Training (Additional)
For more complex systems, or where your team requires deeper capability development, we can provide:
- Structured training sessions — tailored workshops for different user groups (e.g. admin staff, marketing team, power users) delivered remotely or on-site
- Video training library — short, recorded walkthroughs of key system functions, accessible at any time
- Train-the-trainer sessions — training your internal champion so they can cascade knowledge to colleagues
- Testing & simulation environments — a sandbox or staging environment where your team can practice without risk to live data
Extended training is quoted separately. Speak to your Project Manager if you think your team will need it.
Technical Knowledge Transfer for Developers
If your organisation has an internal development team who will take over maintenance of the codebase, we provide a full technical handover including:
- Code repository access (GitHub, Bitbucket, or Azure DevOps)
- Architecture decision records (ADRs) explaining key technical choices
- Environment setup documentation (local development, staging, production)
- CI/CD pipeline documentation
- Known technical debt and future improvement backlog
- One or more technical handover calls with your development team
Post-Handover Support
Even after handover, your team may have questions. During the standard warranty period (typically 30 days post-delivery), you can raise queries via support tickets at no additional charge. After the warranty period, queries are covered by your support retainer or charged at our standard support rate.