Warranties, Defects & Post-Delivery Support
Once a project is signed off and delivered, Progressive Robot continues to stand behind the quality of the work. This article explains what warranty coverage you have and how to report issues that arise after delivery.
Standard Defect Warranty
All bespoke development and technical projects include a 30-day defect warranty period from the date of formal sign-off. During this period:
- Any bugs or defects in the delivered work that were present at the time of sign-off will be fixed at no additional charge
- The warranty covers defects in the work as specified — it does not cover issues caused by changes you or a third party have made to the system after handover
- It does not cover new features or enhancements — these are treated as new work
How to Report a Post-Delivery Defect
- Raise a support ticket in the Support section of this portal
- Set the subject to include "Post-Delivery Defect" and your project name
- Describe the issue in detail: what you expected, what actually happened, and the steps to reproduce
- Include screenshots or screen recordings where possible
- Mark the priority appropriately — a defect that takes the site down is Critical; a cosmetic issue is Low
Defects Found After the Warranty Period
If a defect is discovered after the 30-day warranty window, it will be assessed and quoted as a support task. Depending on the nature of the issue, we may use discretion to fix genuine defects that were clearly present at delivery, even if they fall just outside the warranty window.
Third-Party & Infrastructure Issues
Some issues may arise from third-party components, hosting providers, or cloud services — not from code or configuration delivered by Progressive Robot. In these cases:
- We will investigate and advise at no charge
- Resolution may require coordination with third-party vendors
- Actual remediation work may be quoted separately if it falls outside the original scope
Extended Warranty / Support Retainers
If you want ongoing support and warranty coverage beyond the standard 30 days, ask your Account Manager about our Support Retainer or Managed Services plans. These provide:
- Continued defect coverage and prioritised response
- Proactive monitoring and maintenance
- A bank of hours for small changes and improvements each month
- Regular health checks and performance reviews