Project Completion, Sign-Off & Handover
When the work defined in your contract is complete, Progressive Robot follows a structured sign-off and handover process to ensure you receive everything you need and are fully confident in what has been delivered.
Step 1 — Completion Notification
Your Project Manager will notify you when all deliverables are ready for review. At this point the project status will change to Pending Acceptance in the portal.
Step 2 — Review & User Acceptance Testing (UAT)
You will have an agreed review period (typically 5–10 business days, depending on the contract) to test and evaluate the deliverables. During this period:
- Raise any defects or issues as support tickets, marking them as Defect — UAT
- The team will address any genuine defects within the original scope at no additional cost
- New requirements discovered during UAT are treated as Change Requests and will be quoted separately
Step 3 — Formal Sign-Off
Once you are satisfied with the deliverables, you will be asked to sign a Project Completion Certificate. This confirms:
- All contracted work has been delivered
- You accept the deliverables
- The warranty or post-launch support period begins (if applicable)
The completion certificate is available in the Contracts section of this portal for your digital signature.
Step 4 — Handover Documentation
Where applicable, Progressive Robot will provide a handover pack that may include:
- Technical documentation (architecture diagrams, system guides, API docs)
- Access credentials for systems we have set up (delivered securely)
- Training sessions or recorded walkthroughs
- Runbooks or operational guides for your team
Step 5 — Final Invoice
The final project invoice will be raised upon sign-off. Payment is due within the terms stated in your contract (typically 14 days).
Post-Project Support
After project completion, support is available as follows:
- Defect Warranty Period: Most projects include a 30-day warranty period during which genuine defects are fixed at no charge. This begins from the sign-off date.
- Ongoing Support: If you require ongoing support beyond the warranty period, ask your Account Manager about our Managed Services or Support Retainer packages.
- Ad Hoc Changes: Future changes or enhancements can be requested as new work — we will issue a fresh estimate and contract.
Feedback
We value your feedback. After project completion you will receive a short satisfaction survey. Your responses help us improve our service and ensure we keep delivering high-quality work for UK businesses.