Training and Knowledge Transfer at Handover
A product is only as good as your team's ability to use and manage it. At handover we make sure the right knowledge moves across to you, through training and documentation tailored to the people who will actually run it day to day.
Our goal is to leave you genuinely self-sufficient. You should feel confident operating, updating and supporting your product, with us available when you want us rather than because you are stuck.
What Knowledge Transfer Covers
We tailor training to the different audiences who will interact with the product.
- Day-to-day operation for everyday users.
- Administration for those managing the system.
- Technical handover for your developers, if relevant.
- Where to find documentation and how to get support.
How We Deliver It
We use a mix of formats so the knowledge sticks rather than being forgotten the next day.
- Live sessions where your team can ask questions.
- Recordings and guides they can revisit later.
- A short period of close support after handover.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.