Getting Help When the Client Portal Is Unavailable
In the rare event that the Progressive Robot client portal is unavailable, here is how to reach us and access support through alternative channels.
Alternative Contact Methods
- Email: Contact your Account Manager or Project Manager directly by email. If you do not have their direct email, use [email protected] for general support enquiries.
- Phone: Your Account Manager's direct number is provided in your welcome pack and contract schedule. For urgent issues out of hours, use the emergency support number provided in your SLA documentation.
- Live chat: If the portal is down but our website is accessible, you can reach us via the chat widget at progressiverobot.co.uk
Raising Tickets by Email
If you need to raise a support ticket and cannot access the portal, email [email protected] with:
- Your company name and project name
- A description of the issue
- The severity level (Critical / High / Medium / Low)
- Any relevant screenshots or error messages as attachments
An automated response will confirm receipt and assign a ticket number. Once the portal is restored, your ticket will appear in your portal history.
Portal Incidents
If you believe the portal itself is the issue (rather than your own access problem), notify your Account Manager. Portal incidents are treated as P1 issues and escalated to our infrastructure team immediately.