Crash Reporting and Fixing Issues Fast
Even well-tested apps occasionally crash on a device or combination of conditions you never anticipated. Crash reporting tells you when, where and why — automatically and in detail — so problems are fixed before they spread.
Without it, you rely on users to tell you something is wrong, and most simply uninstall instead.
You Cannot Fix What You Cannot See
Most users who hit a crash never report it; they simply close the app and, often, uninstall it. Without crash reporting you are flying blind, learning about problems only through falling ratings. Automatic reporting flips this around, telling us about failures the moment they happen so we can act before they spread and quietly erode your user base.
What Crash Reporting Captures
- The exact point in the code where the crash happened.
- The device model and OS version affected.
- How many users hit the issue and how often.
- The steps that led up to the failure.
How It Speeds Up Fixes
Instead of guessing, we go straight to the failing line with full context. This turns days of investigation into minutes and lets us prioritise the crashes that affect the most users first.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.