Why We Never Store Card Numbers
A question we often hear is whether we keep customer card numbers on file so payments are convenient. The deliberate answer is no, and that choice protects both you and your customers.
Here we explain the reasoning and what we use instead.
The Risk of Storing Cards
Any system that holds raw card numbers becomes a target. A breach would expose your customers, trigger heavy PCI obligations, and damage your reputation. The safest data is the data you never hold.
What We Use Instead
When a customer pays, the provider returns a token that represents the card without revealing it. We store the token, not the number, so repeat payments work without the risk.
- Customer enters card details into the provider's secure fields.
- The provider returns a token to our system.
- Future charges reference the token, never the card.
What This Means for You
You still get saved-card convenience and one-click repeat purchases, but if our database were ever exposed, no usable card data would be in it.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.