What Is a Bug?
A bug is a flaw in software that makes it behave differently from how it should — anything from a button that does nothing to a calculation that comes out wrong.
It matters because bugs are a normal, expected part of building software, not a sign of failure. What counts is how quickly they are found, prioritised and fixed, which is exactly what good testing and support are for.
An Everyday Analogy
A bug is like a typo in a complex instruction manual. Most are minor, some are confusing, and a few can cause real problems — so we find and correct them in order of impact.
- Cosmetic bugs affect only appearance.
- Functional bugs break a feature.
- Critical bugs stop people working.
- Edge cases only appear in rare situations.
How It Affects Your Project
Understanding bugs helps set realistic expectations and smooth conversations during testing and after launch.
- All software has bugs — good process keeps them rare.
- We triage by severity, fixing the most serious first.
- Clear reports (steps, screenshots) speed up fixes.
- Automated tests catch many bugs before you ever see them.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.