What a Maintenance Plan Covers
A maintenance plan is a clear agreement about what we look after on your behalf each month, and what falls outside that scope. Knowing exactly what is included prevents surprises on both sides.
This article sets out the typical components so you can judge whether a plan matches the needs of your site.
Who Looks After What
A good plan is explicit not only about the tasks, but about who is responsible for each one. That clarity stops jobs falling between the cracks, where each side quietly assumes the other is handling them.
We set out a simple split at the start of our work together and revisit it whenever your needs change, so you always know which decisions are yours and which we handle on your behalf.
- The tasks we carry out automatically each month.
- The things we will always check with you first.
- The work you are happy to handle in-house.
- Who to contact for each type of request.
Core Activities
Most plans bundle a set of routine tasks that keep your site secure and stable without you having to ask.
- Applying security and software updates.
- Taking and verifying regular backups.
- Monitoring uptime and performance.
- A monthly health report summarising activity.
What Sits Outside a Plan
Maintenance keeps the lights on; it does not usually include new features or major redesigns. Larger pieces of work are scoped and quoted separately so your retainer stays predictable.
- Building brand-new pages or functionality.
- Significant design changes or rebrands.
- Large content migrations or integrations.
| Activity | Included | Quoted Separately |
|---|---|---|
| Security patches | Yes | No |
| Backups | Yes | No |
| New feature build | No | Yes |
| Emergency recovery | Triage included | Major work |
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.