Scheduled Maintenance Windows
Some maintenance work carries a small risk of brief disruption, so we carry it out during a planned period known as a maintenance window. Scheduling this in advance keeps any impact predictable and minimal.
This article explains how windows are chosen and what to expect during one.
Communicating a Window to You
Where a window might cause any visible disruption, we tell you in advance so you can plan around it and reassure your own customers if needed. Surprises are exactly what scheduling is meant to avoid.
For purely behind-the-scenes work with no expected impact, we simply note it in your maintenance log rather than interrupting you with an alert.
- Advance notice for anything visitor-facing.
- A clear start time and expected duration.
- Confirmation once the work is safely complete.
- A note in your report either way.
Choosing the Right Time
We pick windows when your traffic is lowest, so the fewest possible visitors are affected. For most UK businesses this is late evening or early morning.
- Based on your real traffic patterns.
- Announced in advance where downtime is expected.
- Kept as short as the work allows.
What Happens During a Window
Depending on the task, your site may stay fully online, or briefly show a friendly maintenance page. Either way we take a backup first so we can roll back instantly if anything looks wrong.
Frequently Asked Questions
Do all updates need a maintenance window?
No. Most are applied seamlessly. We only schedule a window for work that could briefly affect availability.
Can I request a specific time?
Yes. If your quiet period differs from the norm, tell us and we will schedule around it.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.