Privacy and AI Tools
AI tools — from chatbots to content generators and analytics models — can process large amounts of personal data, often in ways that are hard to explain. That raises real privacy questions.
This is general guidance on using AI responsibly with personal data.
Key Risks to Watch
- Personal data being sent to third-party AI services.
- Data used to train models without a lawful basis.
- Opaque, automated decisions affecting people.
- Inaccurate or biased outputs treated as fact.
Using AI Lawfully
- Decide your lawful basis before feeding in personal data.
- Avoid pasting sensitive data into public AI tools.
- Check whether the provider trains on your inputs.
- Be transparent with people about AI-driven decisions.
- Keep a human in the loop for significant decisions.
Where a DPIA Helps
Novel AI processing of personal data often warrants a data protection impact assessment to surface and reduce the risks before you deploy.
Frequently Asked Questions
Can I put customer data into a public AI chatbot?
Be very cautious. Many public tools retain inputs and may use them for training, so avoid sharing personal or confidential data unless the terms clearly allow it.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.