Health Reports You Receive
A health report is your regular, plain-language summary of how your website is doing. It is how we keep you informed without drowning you in technical detail, and it gives you a record of the value your plan delivers.
This article describes what a typical report contains and how to read it.
How Often You Receive One
Most clients receive a report monthly, which strikes a balance between staying informed and avoiding clutter. Busier or more critical sites may warrant more frequent updates.
Whatever the cadence, the report is designed to be skimmed quickly, with anything genuinely needing your attention clearly flagged at the top.
- Monthly reporting suits most sites.
- Critical sites may report more often.
- Urgent issues are flagged immediately, not held back.
- Reports build into a useful long-term record.
What the Report Includes
- Updates and patches applied this period.
- Uptime and any downtime, with causes.
- Performance and speed trends.
- Backups taken and verified.
- Anything needing your attention or a decision.
Written for You, Not for Engineers
We deliberately keep reports clear and jargon-free. The aim is that you can scan it in a few minutes and understand exactly what has been done and why.
Acting on the Report
Where a report flags a recommendation — perhaps an upgrade worth planning — we explain the options so you can make an informed decision at your own pace.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.