Handling Data on Mobile Apps
Mobile apps can access far more than a website — location, camera, contacts and more — so they carry heightened privacy responsibilities and app store requirements.
This is general guidance on handling personal data in apps responsibly.
Permissions and Transparency
- Request only the permissions a feature genuinely needs.
- Explain why you need each permission, in context.
- Let users decline without breaking core functionality.
- Honour the operating system's privacy controls.
Store Requirements
Both Apple and Google require privacy disclosures — such as Apple's privacy labels — describing what data your app collects. These must match what the app actually does, or you risk rejection.
Securing Data on Device
Store as little as possible on the device, encrypt sensitive data, and avoid logging personal information. Remember that phones get lost and shared.
Frequently Asked Questions
Do app analytics SDKs need consent?
Often yes. Many third-party SDKs collect identifiers, so you should disclose them and seek consent where required.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.