Choosing the Right Maintenance Tier
Most maintenance is offered in tiers, from a light-touch essentials plan up to a comprehensive package with rapid response and out-of-hours cover. Picking the right one means matching the level of protection to how important your site is.
This article walks through the questions that point you to the right choice.
When to Reassess Your Tier
The right tier today may not be right in a year. As your traffic grows, your site gains features, or your business comes to rely on it more heavily, it is worth revisiting whether your level of cover still fits.
We review this with you periodically and flag when a change — up or down — would serve you better, so you are never paying for the wrong level of protection.
- A significant rise in traffic.
- Adding payments or logins.
- Greater reliance on the site for revenue.
- Changes to your support expectations.
Questions to Ask Yourself
- How much does downtime cost my business?
- Does my site handle payments or personal data?
- How often does my content or functionality change?
- Do I need support outside normal working hours?
Matching Tier to Need
A low-traffic brochure site is well served by an essentials tier. A busy store that trades around the clock needs the fastest response times and emergency cover. Most businesses sit somewhere in between.
| Tier | Best For | Response Speed |
|---|---|---|
| Essentials | Brochure sites | Standard |
| Business | Sites with logins or forms | Faster |
| Premium | E-commerce, critical sites | Fastest, 24/7 |
Frequently Asked Questions
Can I change tier later?
Yes. We review your plan periodically and you can move up or down as your needs change.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.