Webhooks: Receiving Real-Time Updates
A webhook is how one system taps your application on the shoulder the moment something happens, instead of you repeatedly asking whether anything has changed. It is the difference between being told and having to keep checking.
This article explains how webhooks work and why they make integrations faster and more efficient.
How Webhooks Work
You give the provider a web address, and it sends a message there whenever a relevant event occurs.
- An event happens, such as a new order or a payment.
- The provider sends the details to your chosen address.
- Your system reacts immediately to that message.
- A signature proves the message is genuine.
Why They Matter
Real-time updates unlock faster, smarter automation.
- Customers get instant confirmations and updates.
- Your data stays current without constant polling.
- You use fewer requests, easing rate-limit pressure.
- Workflows can trigger the instant they are needed.
Frequently Asked Questions
What if a webhook message is missed?
We verify and acknowledge each one, and most providers retry delivery, so nothing important is lost.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.