SMS and Notification Services
Sometimes email is not immediate enough. SMS and push notification services let you reach customers and staff on their phones for the things that genuinely cannot wait, such as delivery updates, appointment reminders or security codes.
This article explains how these services connect to your systems and how to use them without becoming a nuisance.
Common Uses
Notifications work best for short, timely and genuinely useful messages.
- Order and delivery status updates.
- Appointment and booking reminders.
- One-time codes for secure logins.
- Urgent alerts to your own team.
Using Them Well
Respecting people's attention keeps notifications welcome rather than irritating.
- Only message when there is real value.
- Always let people opt out easily.
- Keep messages short and clear.
- Watch costs, as SMS is charged per message.
Frequently Asked Questions
How much does sending an SMS cost?
It is charged per message and varies by country, so we help you estimate volumes and keep spending under control.
Can customers reply to these messages?
Some services support two-way messaging, which we can set up where it genuinely helps your customers.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.