Single Sign-On (SSO) Explained
Single sign-on lets people use one set of credentials to reach several systems. Instead of remembering a separate password for every tool, your staff or customers log in once and move between connected services smoothly.
This article explains what SSO is, where it helps, and what to weigh up before adopting it.
How SSO Works
A trusted identity provider vouches for the user, so each connected app does not need its own login.
- The user signs in once with the identity provider.
- Connected apps trust that provider and grant access.
- Access can be removed everywhere from one place.
- Extra checks such as multi-factor can be enforced centrally.
When It Is Worth It
SSO shines as the number of tools and users grows.
- Reduce password fatigue and risky reuse.
- Speed up onboarding and offboarding of staff.
- Tighten security with central control.
- Give customers a smoother login experience.
Frequently Asked Questions
Is SSO only for large organisations?
No. Even small teams benefit once they use several tools, because it simplifies access and tightens security.
What happens if the identity provider is down?
We plan for that, and can keep a backup route so essential access is not lost during a rare outage.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.