Monitoring and Alerting in the Cloud
You cannot manage what you cannot see. Monitoring continuously watches your systems' health and performance, while alerting tells the right people the moment something needs attention.
Together they turn ‘the website is down and a customer told us’ into ‘we fixed it before anyone noticed’.
What We Watch
- Availability — is the service responding at all?
- Performance — are pages and requests fast enough?
- Errors — are users hitting failures?
- Resources — is anything running low or hot?
Good Alerts vs Noise
An alert is only useful if it means something. Too many alerts and people start ignoring them all. We tune alerts so they fire on genuine problems, with clear severity, rather than crying wolf.
The Business Value
Good monitoring shortens outages, protects revenue and reputation, and gives you data to make informed decisions about capacity and cost.
Dashboards and Trends
Beyond instant alerts, monitoring builds a picture over time. Trends reveal a service slowly getting busier, storage filling up or a creeping rise in errors — problems you can address calmly before they become emergencies. We set up clear dashboards so the health of your systems is visible at a glance to the people who need it.
Frequently Asked Questions
Who responds when an alert fires?
We agree that with you up front — typically our support team during covered hours, with clear escalation so nothing is missed.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.