Keeping Your Data Private When Using AI
Pasting customer data or internal documents into a public AI tool can breach confidentiality and data-protection rules. Privacy needs deliberate attention from the start.
This article explains the risks and the practical safeguards.
The Main Risks
- Sensitive data being used to train someone else's model.
- Data leaving the UK or EU without proper safeguards.
- Staff sharing more than they realise in a prompt.
How We Protect You
We use business plans with data-processing agreements and training opt-outs, remove or mask personal data where possible, and for the most sensitive work consider models that run on infrastructure you control.
Sensible Staff Rules
- Never paste secrets into consumer AI tools.
- Use only approved, contracted services.
- When in doubt, anonymise before sharing.
Frequently Asked Questions
Is it safe to use AI with personal data at all?
It can be, with the right contracts, settings and minimisation — but it must be assessed against GDPR first.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.