Documenting Your Integrations
An integration that only one person understands is a risk waiting to happen. Clear documentation records what each connection does, how it is configured and what to do if it misbehaves, so your business is never dependent on memory.
This article explains what we document and why it protects you long after a project finishes.
What Good Documentation Covers
The aim is that a capable person could understand and support the integration from the notes alone.
- What the integration connects and why.
- How data flows and how fields are mapped.
- Where credentials live and how to rotate them.
- What the common errors mean and how to fix them.
Why It Matters to You
Documentation is an insurance policy against staff changes and forgotten details.
- Problems are diagnosed faster when something breaks.
- You are not tied to any single person's knowledge.
- Future changes are quicker and safer.
- Audits and reviews become far less painful.
Frequently Asked Questions
Where is the documentation kept?
Wherever suits you, such as your own wiki or shared drive, so your team always has access to it.
Do you update it when things change?
Yes. We keep documentation current as part of any change so it never drifts out of date.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.