Deployment Maintenance Windows and Notifications
Some changes — particularly large infrastructure or database work — are best done during a planned maintenance window when any brief disruption causes the least impact.
Clear notifications around these windows keep you and your customers informed and confident.
How We Plan a Window
- We choose a low-traffic time suited to your audience.
- We agree the window and expected impact with you in advance.
- We notify affected users where appropriate.
- We complete the work and confirm normal service afterwards.
Keeping Everyone Informed
Good communication turns potential frustration into reassurance. Customers who are told in advance about a short planned pause are far more understanding than those who hit an unexplained error. We tailor notices to your brand and channels.
We also confirm clearly once the work is complete and normal service has resumed. Closing the loop in this way leaves customers confident that the maintenance was planned, professional and fully under control.
Frequently Asked Questions
Can most changes avoid a maintenance window altogether?
Yes. With zero-downtime techniques the majority of releases need no window at all; we reserve them for the genuinely disruptive work.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.