Custom Integrations vs Off-the-Shelf
Some integrations can be bought ready-made; others have to be built specifically for you. Choosing between an off-the-shelf connector and a custom build is one of the most common decisions in an integration project, and it affects both cost and flexibility.
This article explains the trade-offs so the recommendation in your proposal makes sense.
Weighing the Options
Neither choice is always right; it depends on how well an existing connector fits your needs.
- Off-the-shelf: faster and cheaper when it covers what you need.
- Custom: fits your exact process and data, at greater cost.
- Hybrid: a ready-made base with some tailoring on top.
- Maintenance: someone has to keep either approach working.
How We Decide
We start by checking whether a proven connector already does the job.
- Define exactly what the integration must achieve.
- See whether an off-the-shelf option fits closely enough.
- Weigh the cost of customising against building fresh.
- Choose the option with the best long-term value.
| Option | Cost | Flexibility |
|---|---|---|
| Off-the-shelf | Lower | Limited to what it offers |
| Custom | Higher | Fits your exact needs |
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.