Cost of Downtime and Why We Invest in Reliability
Downtime — when your product is unavailable — carries real costs that go well beyond the lost minutes. Understanding those costs is what justifies investing in reliability up front.
Reliability is rarely free, but the right amount is almost always cheaper than the outages it prevents.
The True Cost of Being Down
- Lost sales and transactions during the outage.
- Staff time consumed firefighting instead of building.
- Damage to reputation and customer trust.
- Potential breaches of service commitments.
Finding the Right Level
Perfect uptime is impossibly expensive, so the goal is to match your reliability investment to the cost downtime would cause your business. A high-traffic shop warrants more than a low-traffic brochure site. We help you weigh this honestly so you spend where it genuinely pays back.
Frequently Asked Questions
How do I know how much reliability I need?
We start by estimating what an hour of downtime would cost you, then design a solution proportionate to that figure.
If you need a hand with any of this, your Progressive Robot delivery team is ready to help. Raise a ticket from the Support area of your client portal or speak to your account manager and we will guide you through the next steps.